Order Status

Order Type

Description

Submitted for Processing

All

Iron Mountain has electronically received your order request.

Released

All

Iron Mountain is routing your order to the appropriate internal department.

Partially Released

Retrieval, Permanent Withdrawal, Destruction Orders

Iron Mountain is routing individual items from your order to the appropriate internal department.  Not all order items have been released.

In Process

Pickup, Retrieval, Permanent Withdrawal

Iron Mountain is processing your order.

Processing Completed

All

Iron Mountain has finished processing your order and is in process of arranging the proper transport.

In Transit

Retrieval, Permanent Withdrawal

The order is on the truck to your location for delivery.

In Transit to Customer

Pickup

The driver is on the way to pick up your order.

In Transit to Iron Mountain

Pickup

The driver has picked up your order and it is on the truck to an Iron Mountain facility.

Completed

Pickup, Retrieval, Permanent Withdrawal

The driver has delivered your retrieval order/permanent withdrawal or returned to Iron Mountain with your pickup order.

On Hold

All

The order has been placed on hold and is not being processed at your request or for credit reasons.

Cancelled

All

Your order has been cancelled and will not be processed.